ONLINE ORDERING – Help Center

• Shipping options and how long does it take to receive a gift card?

Gift Cards and Merchandise shipping option: eGift Cards -- via email = Immediate delivery Standard Delivery, regular mail = 7-10 business days Valid only for for orders $25+ Free No tracking included Flat Rate Priority, USPS priority mail = 2-3 business day Available for all orders $7.95 Tracking included Overnight Delivery, USPS p...

• Do you deliver outside of the United States?

No, we do not currently deliver outside the United States.

• May I place a gift card order for delivery in the United States, but I live outside the US?

Our apologies, but currently, we can only accept orders with U.S. mailing addresses for billing and shipping.

• May I place a gift card order for delivery to a P.O. Box?

Of course you can!

• Will I get confirmation of my gift card order?

Yes! A member of our team will email a confirmation the gift card has been shipped. eGift Card Order:

• How do I track my gift card/merchandise order?

For Free, Regular delivery -- tracking is not included. For Expedited Shipping, tracking is included. Tracking information will be shared via email when your order has been shipped.

• I have no tracking and my gift card order hasn't shown up?

We are here to help! For an expedited resolution, please complete a Gift Card Inquiry to submit all details. You'll need: Your order # Copy of email confirmation (attach to inquiry) Or you may speak to a guest service representative at 1-866-GRINGOS, M-F | 8am - 4pm

• I purchased an eGift card, but the recipient has not received it.

We are here to help! First, we ask the recipient to check their Spam folders. If they still can't locate it - for an expedited resolution, please complete a Gift Card Inquiry Form to submit all details. You'll need: Your order # Copy of email confirmation (attach to inquiry) Or you may speak to a guest service representative at 1-866-G...