PURCHASING

Answers to questions about purchasing gift cards and ordering gift cards.

  • • How may I purchase gift cards?
    So many Tex-Mex 🌮shopping options! We appreciate you spreading the Jimmy Changas love with your gift card purchase! In-store at any Jimmy Changas locations Valid for use also at:Gringo's Mexican Kitchen Burger LibreThe Lunch Box Order a physical card online Visit a local Houston area HEB grocery -- gift card section (Gringo's gift car...
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  • • May I order a gift card online and pick it up at a restaurant?
    Unfortunately, online orders {gift cards nor merchandise} can not be picked up at the restaurant.  Best options for when you are in a hurry! Visit any restaurant to purchase a gift card. Visit a local Houston area HEB grocery -- gift card section (Gringo's gift card -- accepted at ALL Jimmy Changas locations) Order a physical card onlin...
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  • • May I reload my Jimmy Changas gift card?
    We would ❤️to reload your gift card! Visit any location and provide your gift card to server, bartender and/or take-out host with the desired dollar amount to load. *And don't forget to give TMI card or account phone number to earn your points! What is TMI? Tex-Mex Insider Loyalty Program All gift cards purchases earn points for Tex-Mex ...
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  • • In what dollar amounts are Jimmy Changas gift cards available?
    Gift cards can be purchased in any increment.  minimum $5 maximum $2500 Available for purchase: in-store online for mailing physical gift card online for e-gift cards sent via email Houston area HEB Grocery Stores (Gringo's gift cards -- accepted at Jimmy Changas locations)
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  • • Needing a gift card today, what is my quickest option to purchase?
    In a Hurry? Don't live near a Jimmy Changas? No problemo! Order an e-Gift Card online Visit a local Houston area HEB grocery -- gift card section for a Gringo's gift card (accepted at Jimmy Changas locations too!) Order a physical card online -- select Overnight Shipping this works best for during business days not recommended for Frid...
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ONLINE ORDERING

Answers to questions about shipping time, shipping options, and eGift card delivery.

  • • Shipping options and how long does it take to receive a gift card?
    Gift Cards and Merchandise shipping option: eGift Cards -- via email = Immediate delivery Standard Delivery, regular mail = 7-10 business days Valid only for for orders $25+ Free No tracking included Flat Rate Priority, USPS priority mail = 2-3 business day Available for all orders $7.95 Tracking included Overnight Delivery, USPS p...
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  • • Do you deliver outside of the United States?
    No, we do not currently deliver outside the United States.
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  • • May I place a gift card order for delivery in the United States, but I live outside the US?
    Our apologies, but currently, we can only accept orders with U.S. mailing addresses for billing and shipping.
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  • • May I place a gift card order for delivery to a P.O. Box?
    Of course you can!
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  • • Will I get confirmation of my gift card order?
    Yes! A member of our team will email a confirmation the gift card has been shipped. eGift Card Order:
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  • • How do I track my gift card/merchandise order?
    For Free, Regular delivery -- tracking is not included. For Expedited Shipping, tracking is included.  Tracking information will be shared via email when your order has been shipped. 
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GENERAL

Answers to questions about gift card balances, lost gift cards, and gift card expiration.

  • • Do gift cards expire?
    Gift cards never expire; however, will become inactive if dormant {no activity} for any consecutive 60 month period.
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  • • Is it safe to use my credit card information on your website?
    Yes! Our website is protected with an SSL certificate. 
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  • • Are there service fees for unused balances left on my gift card?
    We do not charge any service fees on unused balances. If you do see any service fees, please complete Gift Card Inquiry Form with all the details. We will remove them. Gift cards will become inactive if dormant {no activity} for any consecutive 60 month period...that's 5-years of inactivity!
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  • • Will you sell my information to other companies?
    We do not share information to any outside companies. Information obtained via el Club or Tex-Mex Insiders is company use only.  Privacy Policy
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  • • Gift Card balance inquiry.
    Get your balance & history here. Issue with the amount? Complete Gift Card Inquiry Form.
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  • • May I return a purchased gift card?
    Gift Cards are not eligible for refund or return after purchase.
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REDEEMING

Answers to questions about using gift cards and where to use them.

  • • Where can I use my gift card?
    Any locations of these brands: Gringo's Mexican Kitchen Jimmy Changas Burger Libre The Lunch Box
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  • • What may Jimmy Changas gift cards be used towards?
    Gift cards are redeemable on food, beverages and merchandise at any: Gringo's Mexican Kitchen Jimmy Changas Burger Libre The Lunch Box
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  • • My Jimmy Changas gift card does not work.
    If you have issues with using your gift card, please complete a Gift Card Inquiry Form with specific details. You will need: Gift Card Number Or you can speak to a guest service representative at 1-866-GRINGOS, M-F | 8am - 4pm
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